We are a York independent voluntary counselling service

Our counsellors are all experienced, professionally trained and individual members of the British Association for Counselling and Psychotherapy (BACP) or other professional bodies whose ethical frameworks they also follow. We have been based in York since 1993 offering a short-term professional counselling service to the community. 1-2-1 Counselling holds organisational membership of BACP and observes their counselling policies and best practices.

What is counselling?

Counselling provides a confidential setting in which to explore personal concerns, difficulties or distress. People may bring to counselling a range of life issues such as anxiety or depression, stress, relationship problems, low self esteem, loss or bereavement.


Your counsellor is here to listen to and support you in a way which is different from friends or family, and confidentiality will remain at all times, subject to exceptions required by law. Your counsellor will be able to provide more details if you have any questions regarding confidentiality.

Telephone and face to face to face counselling

We continue to offer a telephone counselling service as well as our reinstated face to face service now based at Tower House, Fishergate. If you would like to use the telephone service, we ask that you ensure there is a place where you can speak in confidence when the counsellor rings you for your sessions.

Contact us

If you have decided to get in touch with us, the first step is to leave a voicemail message on our
confidential answering service 07587 155678 (24 hours). We will call you back, and take some
brief details, including days and times when you would be available for sessions. You will be
contacted again as soon as a counsellor becomes available, and a first appointment arranged.
Please note that as a result of the coronavirus situation, we are currently experiencing longer
waiting times than usual, and ask for your understanding about this.

Ensuring quality

We value your feedback on the service we offer and would like you to let us know, at the end of
your sessions with us, how you experienced the counselling. If at any time you have concerns
about the service, please let us know.

Please use our client feedback form to let us know your experience of our service.


Counsellors give their services voluntarily. Our funding for running costs (room hire etc) comes
entirely from voluntary contributions and grants. Each session costs around £12 to provide. You
will receive the same high standard of service regardless of whether you decide to make a
donation. You can use our Donate link on the 1-2-1 Counselling website to make your donation
to the service.

Guidance on voluntary contributions (PDF 50.6KB)

Keeping your information safe

Please note that we store securely a minimum of contact information on you and very brief
sessional notes. We do not share this information with anyone without your express permission
except in exceptional circumstances. We only use anonymised information for data collection
purposes. Your counsellor will explain our confidentiality policy to you if you would like to know
more about what data we store, the way we store your data, what we do with this information,
how long we keep it and where there might be issues of confidentiality to consider. You have
the right to ask to see this information and also to ask for it to be destroyed if you wish to.
General Data Protection Regulations mean that you need to give us permission to hold
information about you.


If you need urgent help, please follow the link below for information about out of hours support in a mental health crisis:



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